Samples & Returns

Alice Clothing Direct dispatch only – each producer has a minimum delivery and handling fee of $15.00 + GST, please note if you order from more than one producer each will have a delivery fee – these are determined by the size of the order and the delivery location. No orders will be accepted by phone. All Orders must be in writing via fax/email.

Request for samples

• ALL SAMPLES MUST BE PURCHASED – no samples will be dispatched unless invoiced and full paid for – THESE MAY BE RETURNED FOR DECORATION IF REQUIRED;
• All samples are sent out as per the listed price plus our minimum delivery fee of $10.00 – 15.00 + GST.

Free delivery

• For plain stock orders over a value of $1000.00 plus* (* per brand, EX. GST and embroidery or screen printing ), free freight to your office located in a metro area of Mainland Capital Cities, except Adelaide, Darwin and Hobart.

 Return policy

• No return available after embroidery or screen printing, and clearance items, a restocking fee of $ 15 + GST will be charged due to customer error;
• All claims must be made within 14 days of receipt and must have a return authorisation number(RAN), please email us to ausia@iinet.net.au with your invoice number for RAN. Garments to be returned as new and in original packaging. If a product’s packaging is opened and not re-packed to its original status, the items cannot be returned for credit or refund, Upon receiving the returned goods checked by us, credits or refund will be issued against the invoice less handling fee charged.
• All products must be handled according to the care instructions of the garments and warranty period will be voided and will not apply
  Alice Clothing reserve the right to repair or replace any faulty goods at their discretion.

Order Change / Cancellation

• No change or cancellation of logo orders after productions has begun.
• If a design changes after a sample is produced, then artwork and sample charges will apply on the new design.