Shipping Policy

We understand that when you place an order, you want it as quickly as possible – and we work hard to make that happen.

Ausia Agencies (www.aliceclothing.com.au) is direct dispatch only, which means we work closely with our suppliers in order to have the product shipped directly to you from their warehouse. We don’t have a central distribution centre – but that’s what helps keep our overheads down, and more importantly, keeps prices we offer to our customers competitive.
Each brand/producer has a minimum delivery and handling fee of $16 + GST. If you order from more than one brand/producer, each will have a separate delivery fee – these are determined by the size of the order and the delivery location.
No orders will be accepted by phone. All orders must be in writing via fax/email. You can download our order form here, complete it and send to info@aliceclothing.com.au.

Freight Charge

1kg Air Bag – $16.50
3kg Air Bag – $20.90
5kg Air Bag- $27.50
15kg Carton (Road Freight) – approx. $33.00

Delivery Information

Please allow 24 hours for us to process your order. Delivery is made within 3-10 days (depending on your location).

If you have any issues with your delivery, please enquire with us at info@aliceclothing.com.au.
**Disclaimer: Our company does not take any liability for goods lost in transit.
When you purchase something and receive an invoice, you acknowledge that you are agreeing to our policies.

Order Change/Cancellation

No change or cancellation of logo orders after production has begun.
If a design changes after a sample is produced, then artwork and sample charges will apply to the new design.
If goods are incorrectly ordered or an order is cancelled after it has been shipped return freight and a restocking fee will apply.
Our Restocking fee is $20.00 + GST or 10% of the stock item price – whichever is the larger amount, for any orders cancelled;
If an order has been cancelled after it has been packed but prior to dispatch, a restocking fee of $20.00 + GST or 10% of the stock item price will apply.

Payment Methods

The preferred method of payment is by direct deposit into our nominated account. These details will be included on your invoice.
Alice Clothing accepts credit card payments by Visa or Mastercard with a 2% surcharge.
Ausia Agencies also accepts PayPal payments with 3% surcharge.
Ausia Agencies PayPal account: ausiatrading@yahoo.com.au.

Free Delivery

You’ll get free delivery for plain stock (no embroidery or screen printing) on orders equal to or over $1000.00*, as well as free freight to your office located in metro areas of Australian Mainland Capital Cities, except Adelaide, Darwin and Hobart.

*per brand/producer, excluding GST and embroidery or screen printing.