FAQ
We’re always happy to hear from you, but we know that sometimes you just want an answer. Here is a collection of answers to the most often asked questions. If you can’t find what you’re looking for, please email us to let us know.
Yes, we are an online wholesaler selling to the general public and also we provide Uniforms and Work Wear to business organisations, government departments, industries, sporting clubs, churches, educational institutions and associations.
No, we are an online store only at this stage. This keeps our overheads and prices low. Our warehouses are not open to the public.
Yes, all prices on our website and quoted are inclusive of GST.
We are based in Perth, Western Australia.
Not for plain clothing (items ordered without decoration such as embroidery). For items with decoration there are minimums, please see our logo options section for more information. If you wish to order below the minimum, please contact us for pricing.
If you have a large order, or bulk ordering requirements please contact us for a quote.
Due to the hundreds of requests we receive a year, we are unable to supply free samples. You can order samples online – please refer to our sample policy. Samples must be purchased and all samples are sent out as per the listed price plus our minimum delivery fee of $10.00 – 15.00 + GST. Please note that no refunds are given.
Delivery costs are based on the weight of your order as well as the number of brands you have chosen. Each brand is direct dispatch and thus will ship directly from their warehouses. Delivery costs are automatically calculated at checkout and will be processed with your order. For orders delivered to very remote locations, a surcharge is applicable and will be advised of prior to dispatch.
We ship express where possible to ensure your Uniforms are delivered to you as promptly as possible.
- For stock orders not requiring decoration, your items will generally be delivered within 1 week.
- Orders that require decoration (Embroidery or Screen printing or Heat Press) are a minimum 2 weeks with an estimated shipping & delivery time of up to 4 weeks from date of order, due to the process of artwork and production. Any unforeseen (and unlikely) delays over this period will be advised.
- Sublimated Apparel is custom made and is generally 4-6 weeks for manufacture and delivery.
All Orders must be in writing via email or fax. No orders will be accepted by phone.
This will depend on the application and the look you are aiming for. If you are unsure and require advice please see our logo options section for more information or contact us and we will be happy to advise!
When you place your order and supply your artwork (refer to logo options for more info) with embroidery you will be emailed a sample to approve within 2 working days. With screen-printing no digital image is generated, however, our printing services are of a high quality and your garments will be decorated to match your artwork. Mock-Ups can be provided on request.
Please refer to logo options for pricing on embroidery and screen printing. Prices are also listed on every item that you can add embroidery or screen-printing. If you require less than our stated minimums or your logo is a nonstandard logo, or you are not sure how to proceed, please contact us and we will work with you, to assist you to select the best option for your uniform requirements.
We accept payment by Master Card, Visa, Paypal, and Direct Bank Deposit only. No Cash on Delivery (COD).
The major carriers are not permitted to ship to P.O. Boxes due to federal regulations. We use major carriers to provide you with the highest level of service and assurance possible.
Yes you do. This enables the carrier to verify if your order has been delivered correctly unless authority leave given.
Upon placing your order you will receive an e-mail confirmation.
One of our customer service representatives reviews your order to make sure your information is correct and that all the items you’ve requested are available for immediate shipment.
Occasionally, we adjust the pricing on items. Unfortunately, we do not offer a price guarantee, so we can’t provide a partial refund for an item that goes on sale after you purchased it.
Email us by using track my order.
In most cases we can do it for you but you may call the carrier yourself with the Consignment Note details.
We do everything possible to ensure that our thousands of styles, sizes, and colours are in-stock and ready-to-ship. However, sometimes demand outpaces supply and we fall short. In these rare circumstances we will notify you by e-mail that an item in your order is backordered. The backordered item will be shipped as soon as it becomes available.
Questions about our products? Worried about the order? Want to check the status of your order? Reach out and talk to us anytime by email or phone.